Q. How Much Does It Cost To Hire A Professional Cleaning Company? A. We try to make our cleaning services as upfront and simple as we can, so we have developed a flat-rate pricing system that works well and is fair for us and our clients. Q. What Exactly Is Your 200% Guarantee? A. We will re-clean the missed areas/items within 48 hours, and if you are still not happy, we will issue a refund. In order to be eligible for a re-clean/refund, complaints must be lodged within 48 hours of the scheduled service.

Q. How Can I be Assured That My Payment Information is Secure? A. Our company uses Wix Bookings, which is extremely secure. Wix is Payment Card Industry Data Security Standards (PCI DSS) compliant and is accredited as a level 1 service provider and merchant. The PCI DSS is an information security standard for organizations or companies that accept credit card payments. This standard helps to create a secure environment by increasing cardholder data, thus reducing credit card fraud. For more information about PCI compliance click here. Q. What Form Of Payments Do You Accept For Your Services? A. We accept Credit & Debit card payments, PayPal, Apple Pay, and Google Pay. No Checks, Cash, or other payment options are available, and payment is due at time of booking.

Q. How Many Cleaners Will Be At My Home? A. We use the single cleaner model, so every home is assigned to 1 Professional Cleaner, however if the home is larger, or our schedule is busy we may send 2 or more. Q. Will I Have The Same Cleaner Every Time? A. We will always try to schedule the same Cleaner for your home each and every time. However there will be times when they are sick or unable to clean on your scheduled day and at that time we will have to assign another Cleaner for your home. Q. How Do You Make Sure We Are Getting A Cleaner That I Can Trust? A. We have several ways to make sure the Cleaning Technician are positive, trustworthy & amazing cleaners. 1. Our employment process is involved and thorough, requiring a great deal from our applicants. This weeds out those who don’t want to clean, early in the hiring phase. 2. We only hire highly qualified cleaners who have a great employment history & require them to have previous clients who we interview to verify the quality of the applicants work, attitude & punctuality. 3. All our Cleaning Technicians have passed a national background check, as well as an additional aptitude tests to determine if they are a good fit for Cleaners in a Minute & our Clients. 4. Our rating system filters out those who do not live up to our quality standards. After each cleaning you will be sent a simple survey. Positive survey responses can dictate a performance bonus while negative responses can result in probation and even termination. 5. Finally, we are an awesome company to work for and that attracts the best of the best!

Q. Does Someone Have To Be Home For My Cleaning? A. As long as we have access to your home no one needs to be there during your cleaning. Most one time cleaning clients leave a key hidden, the door unlocked, have a family member let us in, or grants access through a garage code. For recurring clients, most provide us with a key to access the home. Q. Who Provides The Cleaning Supplies? A. We provide all typical cleaning supplies & cleaning equipment. Q. Do You Offer Green or Eco-Friendly Cleaning? In the science of cleaning chemicals, 100% green cleaning cannot be achieved, but we do utilize eco-friendly cleaning chemicals with all our services. Q. What Exactly Is Your 200% Guarantee? A. We will re-clean the missed areas/items within 48 hours, and if you are still not happy, we will issue a refund. In order to be eligible for a re-clean/refund, complaints must be lodged within 48 hours of the scheduled service Q. How do I prepare for my cleaning? A. Please have your home free of clutter, dirty laundry, etc upon our arrival. Cleaning services do not include organizing services. If there is clutter to be picked up before we can clean, it will be billed additionally at the hourly rate.